At Busch Store, we understand that even the most revolutionary apparel sometimes doesn’t fit your particular brand of anarchy. That’s why we’ve crafted shipping and return policies as straightforward as our attitude-packed clothing – with just enough edge to keep things interesting.
SHIPPING YOUR REBELLION
We ship our rebellious threads worldwide (except to Asia and a few remote outposts we don’t service – even revolution has its limits). Here’s how we get your gear to you:
Standard Shipping
Cost: $12.95
Carrier: DHL or FedEx
Delivery Time: 10-15 business days after shipping
Processing Time: 1-2 business days to prepare your order
Free Shipping
Minimum Order: $50+
Carrier: EMS
Delivery Time: 15-25 business days after shipping
Processing Time: 1-2 business days to prepare your order
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive tracking information once your rebellion is on its way.
THE REBEL’S RETURN POLICY
We stand behind our gear, but we get it – sometimes the revolution doesn’t fit quite right. Here’s how to return what doesn’t work for you:
Return Basics
- You’ve got 15 days from delivery date to initiate a return or exchange
- All items must be unworn, unwashed (we can spot a road-tested leather jacket)
- Must include original packaging with tags attached
- Include your original order number (how else do we know you’re one of us?)
NON-RETURNABLE ITEMS
Because even rebels have standards, these items are final sale:
- Accessories marked as “final sale” (some rebellions can’t be undone)
- Items purchased during clearance events (those prices were already revolutionary)
- Custom or personalized apparel (made just for your unique brand of anarchy)
HOW TO RETURN YOUR ITEMS (STEP-BY-STEP REBELLION)
- Email our support rebels at [email protected] with your return/exchange request within 15 days of delivery
- Include your order number and whether you want a refund or exchange
- Wait for our return authorization – we’ll email you within 2 business days with instructions
- Package your items securely – use the original packaging if possible
- Ship to our hideout at: Busch Store Returns
1377 Driftwood Road
San Jose, US 95136 - Keep your tracking number – like any good rebel, you’ll want proof of your mission
RETURN SHIPPING COSTS
Original shipping fees are non-refundable. Return shipping is the responsibility of the customer – consider it the price of revolution.
For exchanges, we’ll cover the shipping cost to send your new items (because even rebels believe in second chances).
REFUNDS: GETTING YOUR BOOTY BACK
Once we receive and inspect your returned items (allow 3-5 business days after delivery):
- Refund processing: 3-5 business days
- Payment method refunds:
- Credit cards (Visa, MasterCard, JCB) – 5-10 business days to appear on your statement
- PayPal refunds: 3-5 business days
Refunds will be issued to your original payment method – no shady offshore accounts here.
EXCHANGES: UPGRADING YOUR REBELLION
Want a different size or style? Follow the return process above and specify you want an exchange. We’ll ship your new items once we receive the return.
Exchanges are subject to availability – some revolutions sell out fast.
RETURN REQUEST TEMPLATE (COPY, PASTE, REBEL)
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Busch Store Rebels,
I need to return/exchange (circle one) items from my order #[Your Order Number].
Items to return/exchange:
- [Item Name] – [Size/Color] – [Reason]
- [Item Name] – [Size/Color] – [Reason]
I understand I’m responsible for return shipping costs unless the item is defective or incorrect.
My preferred resolution is:
- [ ] Refund to original payment method
- [ ] Exchange for [Item Name] – [Size/Color] (subject to availability)
- [ ] Store credit
Let me know next steps to complete my rebellious return.
Signed,
[Your Name]
[Your Email Address]
QUESTIONS? CONTACT OUR REBEL SUPPORT
Email us at [email protected] – we typically respond within 24 hours (except during major revolutions).
Remember rebels: Life’s too short for ill-fitting apparel. Return what doesn’t work and get back to changing the world in style.
